Privacy Policy

01Information Collected Through Website Forms

When you submit an estimate request or contact inquiry on our website, we collect information that you voluntarily provide to us. This information typically includes:

• Contact Details: Your full name, telephone number, and email address.
• Property Information: Physical property address (including street, city, state, and ZIP code) where roofing services are requested.
• Project Specifications: Selected service category (e.g., Residential Roofing, Commercial Roofing, Metal Roofing, Gutters & Ice Protection, EPDM & TPO, Snow Removal), roof age, timeline, and descriptive notes about your project.
• Project Photographs: Image files (JPEG, PNG, WebP) optionally uploaded to illustrate existing roof conditions, leaks, valleys, or architectural features.

We do not collect sensitive financial information, Social Security numbers, or credit card numbers through our website contact forms.

02Purpose of Collection & Use of Information

Information submitted through our website is utilized exclusively for legitimate business and operational purposes, including:

• Evaluating your roofing inquiry and preparing detailed, accurate proposals.
• Scheduling on-site roof condition assessments and inspections.
• Communicating with you regarding your estimate request, project timeline, or specific questions.
• Fulfilling contractual obligations when a formal roofing service agreement is executed.

03Customer Photographs & Property Images

Photographs uploaded through our estimate form are used solely by our estimators and project managers to assess roof damage, architectural pitch, materials, and drainage configurations.

Customer-submitted photos are kept confidential within our project estimation records and will never be published publicly or utilized for advertising without express prior consent from the property owner.

04Communications via Email, Telephone, SMS & WhatsApp

When you initiate communication with us—whether via our web form, email, direct telephone call, SMS, or our floating WhatsApp/SMS channels—we use your contact details strictly to respond to your specific request.

• Transactional Inquiry Response: We will contact you regarding your requested estimate, inspection scheduling, and project updates.
• No Unsolicited Marketing Broadcasts: Submitting an inquiry on our website does not enroll you in automated SMS marketing campaigns or broadcast email newsletters.
• Third-Party Chat Channels: When using WhatsApp or SMS links on our website, communications are transmitted through those respective telecommunications platforms and subject to their platform terms and privacy disclosures.

05Hosting, Service Providers & Infrastructure

Our static website is hosted on shared web server infrastructure provided by Hostinger. When an estimate form is submitted, data is processed through our secure server-side PHP dispatch scripts and delivered via authenticated SMTP mail protocols to our designated business email address (estimates@generalroofingsolution.com).

Our infrastructure providers process data only as necessary to deliver website hosting and email transport services in accordance with standard industry security protocols.

06Cookies & Tracking Technologies

We believe in straightforward, non-invasive technology practices:

• Functional Cookies: Our website uses minimal, strictly necessary cookies to ensure proper page delivery, session security, and anti-spam verification.
• No Invasive Advertising Trackers: We do not deploy third-party advertising tracking pixels, Meta Pixel, cross-site behavioral tracking cookies, or commercial fingerprinting scripts on this website.
• Server Logs: Like standard web servers, our hosting environment may record technical access logs (such as IP addresses, browser types, referring pages, and request timestamps) solely for systems security, debugging, and rate-limiting enforcement against automated spam.

07Data Retention & Security Standards

We implement reasonable administrative, technical, and physical safeguards to protect submitted customer information against unauthorized access, loss, alteration, or disclosure:

• Encryption in Transit: All communications between your browser and our server are encrypted using modern Transport Layer Security (TLS/HTTPS).
• Form Protections: Our backend implements cryptographic token checks, honeypot spam filters, rate limiting, and strict file attachment extension and size validations.
• Retention Schedule: Information submitted via estimate requests is retained only as long as reasonably necessary to fulfill the request, document warranties, maintain business accounting records, or satisfy legal and insurance requirements.

08Your Privacy Rights & Access Requests

Depending on your location and applicable law (including Colorado privacy statutes), you may have the right to:

• Request confirmation of whether we hold personal information regarding you.
• Request access to or a copy of your submitted information.
• Request correction of inaccurate or outdated contact information.
• Request deletion of your contact records, subject to retention obligations for active contracts, building warranties, or legal compliance.

To exercise any of these rights, please submit a written request using the contact details below. We will review and respond to verifiable requests within a reasonable timeframe.

09Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect operational improvements, changes in our services, or evolving regulatory requirements. Any modifications will be posted directly to this page with an updated “Effective Date.” Continued use of our website following the posting of revisions signifies acknowledgment of the updated terms.